Growth hacking and its power to grow your business
If you’re looking for new ways to grow your business, consider ‘growth hacking.’ This term describes both a mindset and strategies focused solely on growth (and usually with a small budget.) That’s why...
View Article3 Top trends impacting customer experience in 2020
2020 — for many of us, it sounds like science fiction. Yet the future is Now. Is your business ready for the new demands and opportunities that are reshaping customer experience? That’s what we keep an...
View ArticleResolve customer issues the first time around with a Voice of the Customer...
How many times should a customer have to call or email to address a concern? Leaders in customer experience have increased their focus on first contact resolution (FCR). This means addressing customer...
View ArticleHey FinTech, What’s Your Strategy for Leveraging Unstructured Data?
Financial technology has sparked a global wave of startups who are rethinking how people make and receive payments. These fintech providers have a unique challenge when it comes to satisfying their...
View ArticleTap into the power of text :: Text Analytics World 2016
The post Tap into the power of text :: Text Analytics World 2016 appeared first on Beyond the Arc.
View ArticleBanking and IoT – The Internet of Things will redefine financial services
For the banking industry, the Internet of Things (IoT) could be the Best...Thing.... Ever. While financial institutions have traditionally focused on products, in this Age of the Customer they are...
View ArticleA Sneak Peek Into This Year’s Text Analytics World Chicago, June 21-22
Every year, leaders in the field gather at Text Analytics World to discuss practical solutions, new approaches, and the most interesting applications of text analytics. This year's conference will take...
View Article3 Key strategies for applying predictive models to improve ROI across your...
Co-author: Gavin James With today’s competitive markets, businesses increasingly need highly tailored approaches to win and retain customers. This introduces a host of challenges: How do you offer the...
View ArticleAmplifying Results Through Big Data Insight
It’s no secret that Big Data is highly valuable for business. When analyzed effectively, customer data enables companies to identify trends, uncover emerging issues, and forecast business outcomes....
View ArticleArtificial intelligence (still) requires people
Source: Pixabay All the talk about artificial intelligence and machine learning may make it seem these methods are easy to use. But good artificial intelligence(AI) is based on building up knowledge...
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